Good Customer Service Continued
I wonder how far this situation will go?
I received the following email from another person at the Art Gallery:
I have just returned from a conference to find your e-mail regarding the Margaret Preston Shop.
Please be assured that I will investigate this incident and get back to you as soon as I can.
It is a great help that you have given me the day and time of the incident.
Both the staff of the main and exhibition shops know that our policy is that the shops exist to enhance the gallery visitor's experience - even if sometimes this means things are operationally inconvenient.
Please let me apologise for the poor experience you have had and be assured I will contact you when I have investigated fully.
Manager – Merchandise and Publications
My wise husband did point something out though:
"Hopefully something good comes from this, i.e. better service for all customers. We can also hope that those 'responsible' for your misadventure get a chance to better themselves; indeed, it may have a positive impact on their personal as well as professional lives."
Do you see why I married him? :-)